Privacy Policy

What Information Do We Collect?

We collect information from you when you register on our site, place a service request, subscribe to our newsletter, fill out a form, or provide consent to receive communications via SMS, email, or phone.

When submitting a service request or registering on our site, you may be asked to provide your name, email address, mailing address, phone number, or payment information. You may also visit our site anonymously.

If you choose to receive email messages, you will be required to provide explicit consent for email communications. This consent is independent and cannot be combined with any other form of consent. You will need to check a dedicated box specifically for email communication when signing up. You may opt out of these communications at any time by following the instructions provided in the communication or by contacting us directly.

If you choose to receive SMS text messages, you will be required to provide explicit consent for SMS communications. This consent is independent and cannot be combined with any other form of consent. You will need to check a dedicated box specifically for SMS communication when signing up. You may opt out of these communications at any time by following the instructions provided in the communication or by contacting us directly.

If you choose to receive phone text messages, you will be required to provide explicit consent for phone communications. This consent is independent and cannot be combined with any other form of consent. You will need to check a dedicated box specifically for phone communication when signing up. You may opt out of these communications at any time by following the instructions provided in the communication or by contacting us directly.

What Do We Use Your Information For?

The information we collect from you may be used in the following ways:

  • To provide and improve services: We use your information to deliver the IT support services you request, respond to your inquiries, and continually improve our offerings based on your feedback.
  • To process transactions: Your information will only be used to deliver the services you have requested. It will not be sold, exchanged, transferred, or given to any other company for any reason without your consent.
  • To send periodic communications: The email address, phone number, or other contact details you provide may be used to send you service updates, important notifications, or customer support information.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a service request or provide personal details. A third-party trusted, PCI-compliant payment processor ensures all credit card transactions are securely handled, while we do not store any credit card data.

Do We Share Your Information with Third Parties?

We do not sell, trade, or share your personal information with outside parties. The only exceptions are trusted third parties who help us operate our website, SaaS applications, and cybersecurity monitoring tools required to conduct our business or provide services to you. These parties are required to keep your information confidential. Phone numbers provided for SMS communications or SMS consent are never shared with third parties for any purpose. We may also share information if required by law or to protect the rights, property, or safety of our business or others.

Do We Use Cookies?

Yes, we use cookies to enhance your experience on our site. These cookies help us analyze site performance, and usage, to improve security. You may choose to accept or decline cookies through your browser settings. For more information, please review our cookie policy.

Occasionally, we may include links to third-party products or services on our website. These third-party sites have their privacy policies, and we are not responsible for their content or privacy practices. Nonetheless, we seek to protect the integrity of our site and welcome any feedback regarding these sites.

By using our site and services, you consent to this privacy policy. If we make changes to this policy, we will post those changes on this page.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us.

Updated terms 10/30/2024