Contact Us
Priority Help • 24/7
Need Remote IT Support?
Call (972) 461-0888 (Ext. 1) or use one of the options below to reach our help desk instantly.
InData provides Fractional IT Services, Backup as a Service, Business Continuity, Cybersecurity, and SIEM. Our consultants tailor co-managed or fully managed solutions to your needs. Prefer to talk? Call our help desk at 1-888-502-3221.
Why InData Support?
Fast, security-first help desk built for businesses. Here’s what you can expect every time you contact us.
⟨ 15 min
Average First Response
During business hours; after-hours callback ASAP.
24/7
Monitoring & Escalation
Critical alerts escalated to on-call engineers.
Security-First
SIEM • MFA • Hardening
Remediation guided by best-practice baselines.
Remote & On-Site
Coverage
Hands-on dispatch when an in-person visit is needed.
Before you open a ticket
- Brief issue description + any error messages
- Impact (one user vs. many, blocked or degraded)
- Device + location (laptop, server, office/remote)
- Callback number + best time to reach you
What are your business hours?
Mon–Fri, 8:00 AM–6:00 PM (local). After-hours incidents are monitored and escalated; for urgent issues, call (972) 461-0888.
How do I prioritize a critical outage?
Use the Call Support button or dial the number above and state “critical outage.” We’ll bridge in an engineer immediately and open a ticket for you.
What info should I include in screenshots?
Show the full window with the timestamp and address bar (if browser-based). Include the steps to reproduce, the affected app, and any ticket number.