IT Support Services

Looking For IT Support Services?

Super Efficient and Cost-Effective IT Support Services

If any part of your IT infrastructure hits a bump, InData Consulting’s IT Support Services Team will detect and respond, usually before you even notice. If you’re concerned about hackers (who isn’t?) our built-in security and compliance processes are second to none. If an employee has a technology problem slowing down your business, our Help Desk team will fix it pronto — 95% of calls are answered by a human in under 60 seconds and more than 80% of problems are resolved during the first call.

If your leadership wants advice on how to leverage IT Support Services for business growth, you have a dedicated client service representative and more subject matter experts to support you. Give us a call for a quick informal discussion to see if we are the right fit. (888) 502-3221 Ext 2.

IT Support Service – Business Plans

	Silver	Gold	Platinum
On-Prem Infrastructure Management
Servers	✔	✔	✔
Storage	✔	✔	✔
Networking	✔	✔	✔
Windows	✔	✔	✔
Macintosh	✔	✔	✔
Mobile Device Management – IoS & Android	✔	✔	✔
Data Backup	✔	✔	✔
Data Recovery	✔	✔	✔

	Silver	Gold	Platinum
Support Tiers
Standard Business Hours	✔	✔	✔
Email	✔	✔	✔
Phone	✔	✔	✔
Chat			✔
24/7 Phone Support			✔
Customer Portal			✔

	Gold	Platinum
Cybersecurity
Penetration Testing	✔	✔
Simulated Cyber Attacks & Phishing Emails	✔	✔
Employee Cybersecurity Education & Monitoring	✔	✔
Crime Forensics	✔	✔
Security Patching	✔	✔
Firewall & Network Audit	✔	✔
WIFI Audit	✔	✔
Anti-virus, Anti-malware, Anti-ransomware	✔	✔
Phishing Blocking	✔	✔
Password Management	✔	✔

	Silver	Gold	Platinum
Virtual Team
Dedicated Engineer In Charge (EIN)			✔
Dedicated Account Manager (AM)			✔
Virtual CIO Available (vCIO)			✔
Virtual Information Chief Security Officer (vCISO)			✔

	Silver	Gold	Platinum
Value Add
System Inventory			✔
Warranty Expiration Reports			✔
Security Reports			✔

	Silver	Gold	Platinum
Monitoring
24/7 Monitoring			✔
24/7 Alert Response			✔